Dantel Art, LLC Policies

Payment

·        Payment is due in full prior to any product being shipped.

·        Our preferred method of Payment is PayPal for checks, credit and debit card payments.  We will accept Money Orders from US customers only.  Please contact us at dan@dantelart.com if you wish to pay by money order.

Shipping

·        We normally charge a flat $6.95 for first class delivery and $1.50 for Guaranteed Delivery Insurance. 

·        Most orders ship within 1-week, but we require 2 weeks processing and 1 week for delivery.

Returns

·        Normally, we only offer Merchandise Credit for returns.

·        On occasion, we’ll offer a full refund.   Those situations are handled on a case-by-case basis.

Custom Services

·        There are NO refunds, exchanges or returns on Custom Portrait Services.  Our process of proof-previews assures satisfaction.